Annual Maintenance Contract


Overview

Information Technology is a requirement for every size of company, be it a small organization with the number of employees as few as five to larger companies of a few thousand. Technology is advancing at a fast pace and it is difficult to stay abreast with the changes and challenges. Sharaf IT Solutions makes sure that the best resources and technologies are used for your company keeping in mind the efficiency, effectiveness and budget constraints so that you can concentrate on your business growth and we manage the IT troubles. With the surety that our offering best suites the requirements of any industry, Sharaf IT Solutions does not just sell services; we guarantee to provide the service which best suits the business needs and is the best value for money.

Support Planning and Assessment

We specialize in high quality services with low cost solutions, however for us to be able to provide you a value added offering to manage your IT Services we need to be aware of your organizational needs, business challenges and future goals. In this engagement our specialist will go through a series of round table dialogues with your key team member who can give insights on the topic. With the help of these discussions our professionals will submit a report that will recommend improvements for user experience, advance accessibility methodology, and suggestions to implement BYOD. The report will also highlight the key technology elements currently present as IT assets, which can contribute towards the proposed recommendations and a framework to mitigate the limitations.

Annual Maintenance Support Services

Our Annual Maintenance Contracts (AMC) are offered with a complete Service Level assurance backed by a Service Level Agreement (SLA) ensuring your company’s support and service that keeps your business' equipment systems running at peak performance. The service contract includes regular scheduled maintenance for all systems and equipment at an agreed service level and cost.

Our offer includes phone and on-site support as well as support for a wide range of hardware covering multiple level of priorities:

Our AMC covers for extensive reports on the level of services provided with the clear history of incidents reported, in addition we provide monthly recommendation on improving services. We at Sharaf Computer and Software Trading understand that each business is unique; hence the business requirements vary for individually. Considering this fact, we offer three levels of AMCs, however we guarantee same highest service level and best value of money for each offer:


  • Elemental Support Services
    • Hardware repair, parts and labor charges billed separately

  • Comprehensive Support Services
    • Inclusive of all hardware repairs, parts and labor charges

  • Comprehensive Plus Support services
    • Inclusive of all hardware repairs, parts and labor charges plus spare of business critical equipment during the time of repair