With the global economic downturn every business is facing a challenge of cutting costs without compromising on quality of delivery. Generally productivity takes a hit when multiple tools that don't integrate well with each other are deployed. Sharaf IT Solutions Network and Infrastructure Monitoring solution addresses this problem by offering all the high-end remote monitoring and management functions, helpdesk, and service automation features in a single integrated software. We help our customers reduce their operations cost and provide improve efficiency by taking care of IT Operations, IT Maintenance, Alert and Alarm Monitoring, Remote and On-Site Support. These tasks can either be taken care off during the business hours or 24x7, as per the customers¹ operational requirements.
Every business has its own processes and procedures that we understand and comply with. We believe no two business are the same and each has their own methodology of success.. Our assessment engagement allows our consultant to devise a Monitoring and Management plan by identifying the key elements in the networks and business critical services dependent on them. Our RMM experts will engage in a series of discussions to assess the parameters based on which the infrastructure should be monitored. At the end of the engagement, our expert consultants will present a report with a clear understanding of the technology used in the business, this will identify the monitoring thresholds, critical technology path and a methodology to monitor application services to reduce the rise of down time. This report can then be either used with the Sharaf IT Solutions Monitoring Solution or can be used as a standard within the organization with any compatible solution. The length of the engagement depends on the complexity of the environment and standard technology solutions used.
Based on our vision to be a trusted, respected, and agile technical services and solutions provider, we offer to partner with your business and to assist your IT managers and System & Network engineers to monitor and troubleshoot problems wherever they are occurring on the network, quickly and efficiently, so that business and other essential IT operations are not disrupted, while working full-time to manage data centres, provision new applications and respond to help desk requests. Sharaf IT Solutions offers a powerful monitoring system that is designed with scalability and flexibility to enable organizations to identify and resolve IT infrastructure problems before they affect critical business processes. Our valued monitoring services offer you peace of mind that comes from knowing your organisations’ business processes won't be affected by unknown outages and are being monitored at all times. Our powerful managed services provides you with instant awareness of your organisation's mission-critical IT infrastructure with the capability that allows you to detect and repair problems and mitigate future issues before they affect end-users and customers.